The Dale Carnegie philosophy has always been about positivity in every single role and in every single approach to a profession. Our daily lives are so much more rewarding if we remain positive in everything that we do, even in the most difficult circumstances, and within a customer service role this should be no different.
Customer service is a challenging work environment at the best of times, with negative interactions with customers, and sometimes confrontational attitudes. It is important as a customer service agent to understand the foundation of process and to understand that if you know the processes inside and out you are doing the job well.
Successful customer service is about positivity and clear communication at all times, building real relationships with customers that paints for a positive brand perception and brand consistency, no matter who the customer is talking to within your organisation.
This is why it is so important to stay positive at all times, even during the most difficult customer interactions. It will stand you in good stead to have this approach of consistent positivity and calmness, helping you to improve your own standards of performance.
Build from this foundation of positivity and be honest at all times, inspiring your customers through eager and positive interaction, whilst providing them with a clear solution to the interaction. Be a good listener and prove that your customer is genuinely important to you.
At Dale Carnegie we have a range of customer service training courses designed to help you deliver consistently high standards. Please feel free to browse our sales training courses to find the right approach for your needs.