You’ve gone through the interview process and trained your team member surely that’s enough to invest in them? Wrong. We know that relationships are the key to sales. It’s not just your customers that you need to have strong relationships with, it’s your team and that means investing in them and your training program.
Keep moving forward
No business can rest on its laurels in an ever-changing marketplace. This year has certainly impacted how the markets operate and there will be further challenges ahead. We must continue to evolve and grow in order to keep our position and boost sales. Just because you and the executive team have spent hours in the boardroom working out your strategy, it does not mean that the team at ground level know where you are headed.
Is your mission statement visible? Did your staff have any input in writing it? Likely not but ensuring they know where you are headed to will get you the results you need from your team. Make sure that message is reinforced everywhere, in training, on your premises and that your team understand what the business is trying to achieve. You want everyone to have pride in the organization so your messaging is key.
On the face of it, training is just a means to an end, a way to impart skill or knowledge that is needed to do a job. It is in fact so much more than that. Companies who offer training courses show their employees that they care about them. People feel that they are important and worth spending money on. What happens when people are invested in is that productivity goes up.
Coaching and mentoring
These are the buzz words of today and there’s a reason for it. Powerful coaching and mentoring can really help someone to evolve in their role. Coaching empowers people, it has the effect of them knowing they already have the ingredients within themselves to succeed. When you give someone the chance to take control of their development, they will be loyal to you.
Nurture young talent
Is there a better way to show that you care as a company than investing in your younger staff by bringing talent up through the ranks? Depending on your organization this might take the form of an apprenticeship. Well planned appropriate content with achievable goals will empower the apprentice.
Organization dependent you can’t possibly get to know all your staff, but you can be part of business that cares about what is going on outside work. Sometimes those elements of an employee’s homelife are impeding their progress at work and that in turn impacts you. Do they have responsibilities outside of work that are stressful? Is there an interest that they have that could benefit the business? People don’t always talk about themselves but if you ensure there is a culture within your business that cares, you enable open communication and are on top of both potential issues and opportunities.