86% of buyers will pay more for a great customer experience

That’s according to research from PwC, and further studies show that customer experience is set to over take price and product as the key differentiator when people make a purchase.

In this digital and social age, a great customer experience can quickly translate into more sales. Today’s buyers expect more than ever, and with seemingly unlimited options, unhappy customers are more likely to tell their friends than the company, tarnishing reputations and possibly impacting future sales.

The relationships developed through a single great customer service experience not only can help deliver one sale, it can create a loyal customer that ensures repeat sales for years to come.

Our customer experience training courses will help you:


Make heroes out of your frontline service people


Assess customer service attitudes and set goals


Amaze customers with every interaction


Build rewarding customer relationships

Popular courses

Quick Tips for Outstanding Customer Service

Exceptional customer service is about creating meaningful relationships and memorable moments at every touchpoint. It takes just a few intentional steps to turn a good experience into a great experience.

This ebook will be introduce 9 ways to strengthen relationships with customers. You’ll also learn telephone courtesy skills, an 8-step complaint resolution process, types of questions to ask to uncover needs, 5 steps for asking for a referral, and more!

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We Deliver Outstanding Customer Service

VOC & NPS scores for Dale Carnegie UK