86% of buyers will pay more for a great customer experience

That’s according to research from PwC, and further studies show that customer experience is set to over take price and product as the key differentiator when people make a purchase.

In this digital and social age, a great customer experience can quickly translate into more sales. Today’s buyers expect more than ever, and with seemingly unlimited options, unhappy customers are more likely to tell their friends than the company, tarnishing reputations and possibly impacting future sales.

The relationships developed through a single great customer service experience not only can help deliver one sale, it can create a loyal customer that ensures repeat sales for years to come.

Our customer experience training courses will help you:

Make heroes out of your frontline service people

Assess customer service attitudes and set goals

Amaze customers with every interaction

Build rewarding customer relationships

Popular courses

World Class Customer Service

Our customers tell us this course brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer loyalty.

Winning with Relationship Selling

Develop sales skills that focus on building relationships that deliver value for all parties.

Customised Solutions

In-house, online or blended learning – our methodology identifies the challenges and opportunities unique to your organisation and provides a customised solution backed up by sustainable learning and accountability.

The Dale Carnegie Course

Learn to perfect people skills and resolve problems

Quick Tips for Outstanding Customer Service

Exceptional customer service is about creating meaningful relationships and memorable moments at every touchpoint. It takes just a few intentional steps to turn a good experience into a great experience.

This ebook will be introduce 9 ways to strengthen relationships with customers. You’ll also learn telephone courtesy skills, an 8-step complaint resolution process, types of questions to ask to uncover needs, 5 steps for asking for a referral, and more!