“It’s helped all of us in the business create very strong relationships.” Danny Hanlon, COO, Trend Transformations
Part of the Italian based TREND Group, Granite & TREND Transformations is the number one name in kitchen and bathroom makeovers across the world. Installing 8,000 kitchen and bathrooms a month and with a turnover in excess of £200 million, they have 700 employees in 50 countries, including 5 production plants.
It was a strong interest in his own continued personal and professional development that led the COO, Danny Hanlon, to Dale Carnegie. After attending an introductory evening and hearing the stories of success from individuals who had recently completed the Dale Carnegie “Skills for Success” course, he decided to take it himself. “When I attended the introductory evening I witnessed a young girl get up and speak who proclaimed that she feared public speaking prior to the course. It was clear to everyone that evening just how far she had come so I decided to sign up.”
After experiencing the course for himself Danny recognised that the skills and techniques taught could change behaviours within his organisation, enabling his team to push their personal and business boundaries. Since then the majority of his team have participated in a variety of Dale Carnegie courses.
Danny describes working with Dale Carnegie as follows: “They practice what they preach. I’ve worked with over a dozen people from Dale Carnegie and each time the experience has been the same. Extremely professional, polite, helpful and they truly do want the best for you and your organisation! “
Granite & TREND Transformations are committed to the long-term development of all their franchisees.
In order to create a business that could succeed in a competitive market they wanted a development programme that would enable the franchisees to see themselves as part of a big team, whilst giving them the skills and techniques to be more confident, resilient and ultimately successful.
After assessing the business needs it was proposed that Dale Carnegie’s range of open programmes would most fit the franchisee model of the business.
The option of spaced or continuous learning has enabled delegates to attend the courses without it impacting on the day-to-day challenges of running their own businesses.
I have seen marked increases in confidence in each of my team when presenting, managing our customers and simply interacting with each other. In our game when our franchise owners are successful so are we.
We continue to add between 5-10 new franchise partners each year and we enjoy watching them thrive.
My advice to anybody considering using Dale Carnegie is Do Not Hesitate!”