One Team Delivering Highway Excellence

The programme has delivered everything that we expected and proved more than valuable in building a strong and cohesive team.  Shortly after completing the programme we got the results from our staff engagement survey and the work we did with Dale Carnegie has been instrumental in putting together a strategy to improve engagement with our staff in Area 7.” Doug Coutts, General Manager, Area 7

Client Story

Following the meteoric rise to become the UK Highways Agency’s main vehicle for highway management, A-one+ remains the country’s leading Managing Agent Contractor.  The joint venture between Halcrow, Colas and Costain has seen a period of rapid growth, doubling in size to over 1800 employees in the last couple of years. Following the successful winning of a new contract with the Highways Agency in one area of the UK (Area 7) a new management team was created for that area.  This management team came from different parts of the joint venture organisations, and there was a need and a desire to galvanise this team so they could engage and empower all involved in the new project.

Doug Coutts, General Manager commented  “As General Manager of a new team coming from different areas and contracts I felt that we needed some expert help from outside the organisation to help us bring our people together, at a time when we were facing difficult economic circumstances and increasing pressure from our client to deliver more for less.  In today’s environment we needed to be sure we were getting the best from our people.”

The Challenge

To galvanise the Area 7 management team to work together as one group. Engage and empower all team members to improve performances across all Area 7 operations and to improve their perception of Area 7 with its only client.

How we did it

Once Dale Carnegie was appointed as the preferred supplier there were 3 stages to the project:

1)  Understand the needs of each manager and how things needed to be different in their roles

2) Customise delivery sessions to achieve desired results

3) Deliver inspirational classes to make the transformation happen