Managing Difficult People and Situations
Did you know managers spend around 4 hours per week managing conflict? Dealing with all the different personalities at work can sometimes feel like trying to untangle wires – messy and exhausting! Certain situations and people can seem impossible, but there is hope. With the right support and skills managers can learn to navigate challenging behaviours and even those difficult characters can learn to become more self-aware and adapt their behaviours. It’s just about mastering the art of people!
The Dale Carnegie Course
Turns Tension Into Teamwork
It strengthens communication skills, enhances emotional intelligence, and builds inclusive, respectful relationships — even in high-stress situations. Participants learn practical, actionable techniques to overcome self-doubt, shift limiting mindsets, and respond to difficult behaviours with composure and clarity. The result? Greater confidence, stronger collaboration, and lasting professional impact.
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Client Results
Client Results
“What I’ve learnt more than anything is that is certain situations I was apprehensive and a little nervous, and I wasn’t looking forward to it. I think the result of the Dale Carnegie Course is that I am now actually looking forward to taking on them challenges.” Gareth Carson, Head of Operations. secureemptyproperties.com