Bitesize, Training Masterclasses

Tap into our expertise and build your own training solutions.
Our training modules offer the flexibility to choose from individual or multiple workshops tailored to your team’s specific needs. Led by a certified Dale Carnegie Trainer, these masterclasses can be delivered either on-site or live online and customised to suit your learners.

80+ Modules

Duration 90 Mins+

In-Person

or Live Online

Subject Matter Experts

Delivery in 30+

Languages

Module Categories

Modules Include:

Build Trust, Credibility, and Respect
Business Professionalism 101
Coach for Performance Improvement
Coaching: Supportive and Directive Approaches
Communicate to Lead
Conflict Management
Delegation
Developing Personal Leadership
Ethical Leadership
Handling Mistakes
Lead Effective Meetings
Leadership Communications
Leadership Styles and Tendencies
Leading Strong Teams
Motivation
Motivational Leadership
Performance Defined
Planning
Share the Glory
Strategic Planning
Time Control to Work on Your Business
Time Management
Vision, Mission, Values

Modules include:

Team Building

Communicating Across Generations

Conflict to Collaboration

Managing Stress

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Modules include:

Confrontational Questions
Facilitate for Group Results
Feedback: Supportive and Corrective
Planning Presentations
Present to Gain Input
Present to Inform
Present to Persuade
Presenting with Impact

Modules include:

Adjust to Change
Analyse Problems and Make Decisions
Change Engagement
Innovation
Lead Change without Authority
Manage Change Effectively
Process Improvement
Project Planning
Team Change Engagement
Team Problem Solving and Decision Making
Being a Contributing Team Member
Bringing Conflict into the Open
Communicate with Different Personality Styles
Communicate with Diplomacy & Tact
Communicating Across Generations
Conflict – Maintaining Emotional Control
Conflict as a Growth Opportunity
Conflict to Collaboration
Dealing with Difficult Team Members
Disagree Agreeably
Foundation for Success
Internal Conflict Resolution
Interpersonal Competence: Best Practices
Interpersonal Competence: Connect with Others
Interpersonal Competence: Enhance Teamwork
Interpersonal Competence: Influence Change
Listening Skills for Boosting Communication
Managing Across Generations
Managing Stress
Negotiations: A Mutually Beneficial Approach
Team Building
Work with Difficult People
Work-Life Balance

Modules include:

Attitudes for Service
Complaint Resolution
Create Loyal Customers
Cross and Up Selling
Customer Follow Through
Effective First Impressions: Face to Face
Foundation for Consultative Selling
Generating Interest
Internal Customer Service
Manage Customer Expectations
Master the Selling Process
Motive & Commitment
Negotiations: Bargaining and Agreement
Negotiations: Collaborate to Win
Objections
Pipeline and Territory Management
Presenting Solutions to Buying Teams
Rapport
Rapport: Becoming a Trusted Advisor
Referrals
Sales Performance Defined
Service to Sales
Telephone Skills: Inbound
Telephone Skills: Inbound and Outbound
Uncover Selling Opportunities

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Dale Carnegie Training is a global leader in professional development, specialising in leadership, communication, and interpersonal skills, with a proven approach that empowers individuals and organisations to achieve lasting success.

Modules designed exclusively for your organisation

Our specialist learning and development architects can adapt and design a suite of modules to your exact specifications.

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