“I Just Want to Speak to a Human” – Ten In-Demand People Skills for 2025

There’s no denying that artificial intelligence (AI) has revolutionised the workplace, enhancing productivity and offering 24/7 support through chatbots to answer routine questions. Yet, how many of us have typed—or even shouted—”I just want to speak to a human”?

As technology becomes more sophisticated, the human touch remains an unparalleled advantage. Deloitte predicts that roles requiring human skills will grow three times faster than those that do not, ultimately making up two-thirds of the workforce. This sentiment is echoed in a McKinsey report, which forecasts a significant rise in demand for social, emotional, and higher cognitive skills by 2030.

In the learning and development industry and across the organisations we work with, one thing is clear: emotionally intelligent teams have the workplace X-factor. But when it comes to the “human edge,” what skills are truly in demand for 2025?

The Top 10 Human Skills for 2025

  1. Communication

Clear and effective communication is the cornerstone of professional success. Whether verbal, written, or non-verbal, the ability to confidently convey ideas and information with clarity and influence is crucial.

  1. Emotional and Social Intelligence

Understanding and managing emotions—both your own and others’—is key to building strong interpersonal relationships. These skills foster empathy, conflict resolution, and a positive workplace culture.

  1. Being Easy to Work With

Approachability and cooperation are invaluable traits. Employees who are pleasant and adaptable contribute to harmonious workplaces, enabling seamless collaboration.

  1. Teamwork

Successful teamwork is about balancing individual expertise with shared responsibilities. Thriving teams support one another, share credit, and work collectively toward goals.

  1. Creative Thinking

Innovation stems from creative problem-solving. Employees who think outside the box bring fresh perspectives and ideas to challenges.

  1. Adaptability and Resilience

In a rapidly evolving work environment, the ability to pivot and bounce back from setbacks is critical.

  1. Leadership

True leaders inspire and guide others toward shared objectives. Emotional and social intelligence enhance their ability to motivate, manage change, and foster collaboration.

  1. Collaboration

Beyond teamwork, collaboration requires effectively engaging across diverse functions and expertise areas to drive collective success.

  1. Continuous Learning Mindset

Curiosity and a commitment to lifelong learning keep employees relevant and adaptable. Those who embrace upskilling thrive in evolving industries.

  1. Consultative Selling

The ability to listen, understand, and solve a client’s unique needs transcends transactional sales. Consultative selling builds trust and long-term partnerships.

The Human Advantage

As technology advances, human skills remain a powerful differentiator. While AI handles routine tasks, it’s our emotional intelligence, creativity, and adaptability that drive innovation, build relationships, and inspire progress.

In a world of chatbots and automation, the demand for skills that only humans can bring to the table will continue to grow. Investing in these abilities not only ensures relevance in 2025 but also secures the future of workplaces that value the human touch.